Leadership

She began her career at Progressive in 1990 in customer service as a management trainee. Since then, Karen held several leadership positions, including personal lines general manager and commercial lines controller. In addition, she led the Agency Distribution organization for nine years positioning Progressive as a preferred supplier in the channel. Most recently, she served as the company's commercial lines acquisition and small business insurance general manager.

Karen holds a bachelor's degree from the University of South Carolina and an MBA from the Weatherhead School of Management at Case Western Reserve University.

Jonathan joined Progressive in 2006 and helped manage various portfolios, including asset classes such as commercial mortgage-backed securities and corporate bonds.

Prior to joining Progressive, he worked in both research and trading roles for Bank of America Securities in Chicago and London.

Jonathan has a bachelor's degree in economics and political science from the University of Michigan and an MBA from Columbia University.

Since joining Progressive in 2001, Steve has held leadership positions in Customer Experience, Claims Process, Personal Lines, and IT Enterprise Project Management.

Prior to joining Progressive, Steve was a senior business manager at Capital One Financial Corporation.

Steve holds a bachelor's degree from Princeton University and a master's degree from the Darden Graduate School of Business Administration at the University of Virginia.

Pat joined Progressive in 2002 and held various product and general management responsibilities, including personal lines acquisition leader and general manager of recreational lines.

Prior to joining Progressive, he managed engineering projects and plant operations for Kimberly Clark and co-founded an online distributor of recycled original equipment manufacturer auto parts.

Pat has a bachelor's degree in mechanical engineering from Lafayette College and an MBA from Northwestern's Kellogg School of Management.

He began his career at Progressive in 2004 in the Personal Lines organization, and held numerous roles in the Customer Acquisition area, where he was instrumental in the company's efforts to enter the home insurance business, and in building multi-product quoting, which propelled Progressive into the top spot for online home insurance. He then moved into a product role where he successfully managed our Auto business in several states.

Throughout his time with Progressive, Bill has had a profound impact on the organization's diversity and inclusion efforts, as he was a founding member of the Progressive African American Network (PAAN) Employee Resource Group and was responsible for helping establish the Multicultural Leadership Development Program.

Prior to joining Progressive, he worked at McKinsey & Company and Procter & Gamble. Bill holds a bachelor's degree in economics from the University of Pennsylvania's Wharton School of Business and an MBA from Harvard Business School.

John joined Progressive as a claims representative in 1992. During his initial tenure in Claims, he held various strategy, process, and operations roles across the country, including regional claims manager, national implementation leader, claims business leader, and physical damage process business leader.

John has a bachelor's degree in psychology from the State University of New York at Albany.

Lori joined Progressive in 1997 as an analyst in Corporate Finance and held various process and operations positions before joining Human Resources in 2005. She has led Progressive's Compensation and Benefits group and spent six years as the senior human resource business leader in Claims.

Before joining Progressive, Lori was a practicing certified public accountant. She earned her bachelor's degree in accounting from Kent State University and an MBA from Case Western Reserve University.

Mari joined Progressive in 2005 as a Marketing Manager and during her tenure has held numerous roles across the organization. Most recently, she held senior leadership positions in the Corporate HR and Customer Relationship Management (CRM) organizations. Mari brings decades of marketing experience; at Progressive, she previously led Hispanic Marketing in Personal Lines Acquisition, served as Employment Brand Director, and was the Director of Internal and External Communications leading the Public Relations, Agency Marketing, Crisis Management, Internal Communications, and Social Media teams.

Prior to joining Progressive, Mari held roles in business, marketing, advertising, and public relations, collaborating with brands such as Glidden and Ralph Lauren Paints, The Home Depot, and Ford Motor Company. She holds a bachelor’s degree in advertising and public relations from Seton Hill University and an MBA from Indiana University of Pennsylvania.

He began his career at Progressive in 2007 as an agency auto product manager and went on to manage several states across both the Direct and Agency channels. Andrew later served as Media Business Leader and Customer Experience General Manager.

In 2018, Andrew joined Progressive’s Executive Team as Progressive’s first Chief Strategy Officer. After defining and building the organization, he led the Strategy Group in creating capabilities and initiatives to support the company’s future growth. Prior to becoming CFO, he served as Chief Strategy and Financial Management Officer, adding responsibility for financial reporting, treasury, and other core finance functions.

Prior to joining Progressive, Andrew worked at Merrill Lynch and General Mills. He holds a bachelor’s degree in applied mathematics and economics from Yale University and an MBA from Harvard Business School, where he was a George F. Baker Scholar.

He joined Progressive in 2004 as Senior Counsel and served as Deputy General Counsel – Corporate Litigation and Employment prior to assuming his current role. During his tenure, David has provided legal counsel on matters ranging from core business issues to public company concerns, class action and complex litigation, internal investigations, emerging regulations, and the full scope of HR-related practices. He also has served on the HR Leadership Team.

David joined Progressive from Ropes & Gray LLP in Boston, MA. David holds a bachelor's degree in economics and political science from Rutgers University and a law degree from Harvard Law School.

Dan joined Progressive in 2004. Throughout his tenure, he has held senior leadership roles across Claims, Marketing, Customer Acquisition, Customer Relationship Management (CRM), and Personal Lines Product Management. Most recently, Dan served as the Senior Controller in Claims. His experience also includes leading consumer-facing marketing strategy within Marketing, overseeing media investment and digital acquisition platforms for Personal Lines, driving customer experience initiatives within CRM, serving as Personal Lines Controller and Media Business Leader, and acting as a Product Manager for personal auto across multiple states.

Prior to Progressive, Dan worked as a strategy consultant with Monitor Company in Boston.

Dan has an MBA from Harvard Business School and a Bachelor of Science in economics from the Massachusetts Institute of Technology.